Dear customers:
Your order cannot be cancelled for any reason and the sale is final. If you want to modify, edit or upgrade your order, you must contact us within 2 hours of the date and time of purchase to request the change and see if the change is possible, additional charges may apply depending on your requirements.
【1】Due to the nature of this product, we cannot offer exchanges or refunds because there are many issues, such as hygiene. Please understand that this is normal practice in the adult product industry.
【2】If your product or any part is damaged during shipping and the box has obvious damage, please do not sign for the package, you should complain to the shipping carrier as this may have happened during shipping. After that, please report it to us so we can upgrade it as well. Because most products are heavy, cardboard boxes or even flight cases can get scratched or broken during shipping. If you notice an obvious problem with the box, please report it to the shipping company.
【3】If there is any problem with the product, please send us the photo and we will evaluate the problem in order to provide a solution, which will depend on the nature of the incident. If the problem is caused by us or our manufacturer, we will take care of it.
【4】We believe that all our products are of high quality, we have our own production factory, and any products are carefully screened to ensure that they meet the high standards we expect. If you have any complaints or dissatisfaction, please feel free to contact us so that we can do our best to provide any suggestions or hints that can solve the problem. We appreciate any feedback as it helps us to continuously improve our production process so that we can produce better products for you in the future.
【5】Your privacy is our main goal. All packages are delivered in discreet packaging (completely neutral cartons); in addition, customer details are sealed in our Privacy Policy.
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